1.
Can I return a part of my order?
Yes, you can return a
part of your order. Please ensure that you retain the original box/packet in
which the product was shipped to you.
2.
How long the return process takes? / refund process takes?
Customers are
requested to allow between 15-20 days for refund processing. Returns can be
done once we issue an RA (Returns Authorization) number that is issued by the
warehouse.
3.
How will I receive my refund?
If you have paid using
a credit card, the amount is transferred to the credit card. If payment is done
via Bank Transfer or Paypal, credit is made into the respective accounts.
4.
How do I return a product?
First, inform the team
at OnlyPOS immediately. You will be mailed an RA number and a form to fill out.
Attach this to the product and send it back to the warehouse address making
sure the product is in absolutely unused condition, to be resalable as new.
5.
Where should I return my product?
To the warehouse
address provided unless stated otherwise.
6.
I paid the shipping charge for my order. If I return my order,
will I get back my shipping charge along with the refund amount?
No. Shipping charges
shall not be refunded. Additionally, the customer will have to bear freight for
returning the products to the warehouse.
7.
If I return a product on my own, will I get shipping charge?
No. we are afraid you
will have to bear the shipping charges.
8.
I was supposed to receive my refund by now but I havent. What
should I do?
We are sorry that your
refund has been delayed. Generally, refunds take place between 15-20 days of
return. There could be some unforeseen circumstances that have led to the
delay.
9.
How do I know my order has been confirmed?
A mail shall be sent
to you once your products are shipped.
10.
How do I cancel the order?
Please
call the Sales team immediately if you wish to cancel your order. If for some
reason you are unable to call/unable to reach, please mail sales@onlypos.in
asking for your order to be canceled. Please note that cancellation requests
received after 24 hours may be difficult to process.
Login/cancellation/
login/offer/payment related issues
Please call or refer
to the specific topics.
11.
How do I confirm whether the order is successfully placed or
not?
You will receive a
mail with Tax Invoice once your order has been successfully placed.
12.
What if the image, price or description is wrong?
Should you be in any
doubt about an incorrect description, image or price, please call the Helpline
numbers and our Sales Representatives shall be happy to help you.
13.
Am I facing some technical issues while trying to order?
Please email or reach
out to the Sales Team sales@onlypos.in
14.
I missed the delivery of my order, what should I do?
Deliveries usually
take place within a week of placing your order. Please ensure that someone is
available to take delivery of the product. Please call the Sales Team to inform
about the missed delivery and delivery shall be reattempted.
15.
When returns are not possible?
There are certain
scenarios where it is difficult for us to support returns.- Return request is
made outside the specified time frame. - Product is damaged because of use or
Product is not in the same condition as you received it. - Any consumable item
which has been used or installed. - Products with tampered or missing serial
numbers. - Anything missing from the package youve received including price
tags, labels, original packing, freebies and accessories.
